FAQ

Anyone is welcome to shop on this website — both businesses and individual customers. Simply create an account, sign in, and you can start placing orders right away.

Yes. Individual customers are welcome. All you need to do is sign in to your account to get started. 

Yes. You can place your order directly through our website. Once your order is confirmed, we will prepare it for pickup.

Yes. Products are available for purchase both as single items and by the case.

We accept the payment methods available at checkout, which may include credit card payments, Alipay, and other approved payment options based on our store policy.

Orders are placed through our website. For large-volume orders or special requests, please contact us directly.

Changes may be possible before your order has been prepared. Once preparation has started, changes may be limited or unavailable.

Orders cannot be cancelled once payment has been completed online. Please ensure your order is correct before proceeding to checkout.

If an item is out of stock, please contact us to ask about restock availability or suitable alternative products.

Product images are for reference only. Packaging, labels, colour, size, or product appearance may vary depending on supplier updates or stock availability.

Our store currently operates on a pickup-only basis. Delivery is not available at this time.

All orders are available for in-person pickup only. Once your order is ready, please visit our pickup location to collect it.

We will notify you once your order is ready for pickup. Please wait for confirmation before visiting our pickup location.

Pickup is available from 1:30 PM to 5:00 PM. Pickup may be limited or unavailable on public holidays, store holidays, or scheduled closure days.

Our pickup location is 6175 Tomken Rd. Unit 1.  Mississauga, ON L5T 1X5. You can also find our pickup information on the homepage of our website.

Please call us before coming. Please bring your order number, the name used for the order, and a valid ID. Business verification information may also be required for wholesale order pickup.

Yes. A representative may pick up your order on your behalf. They may be asked to provide the order number, purchaser name, valid ID, and business verification information.

Exchanges or refunds may be available if an item is defective, damaged, or incorrect. Returns due to change of mind may be limited due to the nature of wholesale products.

Yes. Please check the product names, quantities, and condition of your items at the time of pickup. Claims may be limited if issues are reported after a significant amount of time has passed.

Refund processing times may vary depending on your original payment method and financial institution. Please note that any transaction or processing fees will be deducted from your refund.

Yes. You will receive an order confirmation and/or receipt after your order is placed. A formal invoice may also be provided where applicable. All applicable taxes, including GST/HST, will be charged in accordance with Canadian tax requirements.

Yes. Product prices are subject to change without prior notice due to market conditions, supplier pricing, availability, or other business factors. The final price will be the price shown at checkout at the time your order is placed.

Yes. Product prices are subject to change without prior notice due to market conditions, supplier pricing, availability, or other business factors. The final price will be the price shown at checkout at the time your order is placed.

If you would like to become a regular wholesale customer, please contact us by email. We will review your business information and wholesale purchasing needs.

Yes. For products you purchase regularly, we may be able to arrange recurring orders or pre-orders based on availability and your business needs.

You can contact us by email or phone. Please email us at info@seoulpantry.ca or call us at +1 (905) 461 2502.

Customer support is available Monday to Friday, from 09:30 AM to 5:00 PM. Inquiries received on weekends or public holidays will be handled in order on the next business day.